1. Introduction
Glow Music & Art Festival (website URL address: https://glowfestival.co.uk) values your trust and support. We’re a UK-based team passionate about creating vibrant music and art experiences. This Privacy Policy explains how we look after your data when you use our website and services.
2. Data Collected
Data Storage Location
We’re based in the UK and use secure servers within the European Economic Area. Our hosting providers follow GDPR standards, keeping your data safe and handled responsibly.
Registration Data
If you create an account, we store your username, email, and any details you choose to share. You can update or delete your information anytime (except your username). Our team may also access this to manage your account.
Purchase Data
When you buy tickets or festival services, we store the details needed to process your booking and provide support—nothing more than necessary.
Support Data
If you contact us, your message may be handled through trusted support tools. We only use the information you provide, and only to help you.
Comments
If you leave a comment, we collect the information shown in the form, plus basic technical data to help prevent spam.
Contact Form
Messages sent through our forms go directly to our team and are only used to respond to your enquiry—never for marketing without your consent.
Google Analytics
We use Google Analytics to understand how people use our site. It’s anonymous and helps us improve your experience.
How We Use Your Data
We use your data to:
Confirm your identity when needed;
Help you with support requests;
Share important festival updates;
Keep the website secure;
Improve your experience;
Keep everything running smoothly.
3. Embedded Content
Some pages may include content from other platforms (like videos or social feeds). These behave just like visiting those sites directly and may collect data or use cookies.
Facebook
We may display our Facebook content. Any interaction follows Facebook’s own privacy policies.
Twitter (X)
Social feeds may be shown on our site, with data handled by the platform.
YouTube
Embedded videos may collect data once played. Please refer to YouTube’s privacy policy.
4. Cookies
We use cookies (small text files) to improve your browsing experience—helping remember preferences and understand site usage.
You can disable cookies in your browser if you prefer.
Essential Cookies
These keep the website working properly and securely.
Additional Cookies (logged-in users)
Used for login, preferences, and personalising your experience.
5. Who Has Access To Your Data
- If you’re not registered, we don’t store personal data about you.
If you have an account, your data may be accessed by:
Our admin team;
Our support team (only when needed to help you).
6. Third Party Access to Your Data
We don’t sell your data. We only share limited information with trusted partners, when necessary (like ticketing or support services), and always securely.
7. How Long We Retain Your Data For
We keep your data only as long as needed. You can request removal at any time, unless we’re required to keep it for legal reasons.
8. Security Measures
We use secure encryption (SSL/HTTPS) to protect your data. If anything ever goes wrong, we’ll act quickly to fix it and keep you informed.
9. Your Data Rights
General Rights
You can request access, updates, or deletion of your data at any time (within legal limits).
GDPR Rights
We follow UK and EU GDPR rules, giving you full control over your personal data.
10. Third Party Websites
We may link to other websites, but we’re not responsible for how they handle your data. Please check their policies if you visit them.
11. Release of Your Data for Legal Purposes
If required by law, we may share data with authorities—but only when necessary and in line with regulations.
